Tuli College of Hotel Management






TULI COLLEGE OF HOTEL MANAGEMENT NAGPUR ORGANISED the session on Email writing, Telephone Etiquettes , WhatsApp writing, Cover letter for Resumes under capacity building  .From past 4 years we are organising the Capacity Building Program to develop the professionalism in students.
The session was conducted on 18th Feb 2022 by Mrs .Renu Kohli .  She  worked in the corporate sector for more than 15 years before that she  ventured out into the field of mind development. From there started my journey as a motivational speaker, life coach and a counsellor. She had trained and guided more than 1000 students and young adults towards a life of confidence and high achievement.
Email allows companies to efficiently and effectively spread information about their products and services, both to existing customers and potential ones. It is one of the most effective marketing tools as it would be able to reach out to many potential customers due to the widely used emails.Email communication is important type of written communication. Today, communications are conducted among business firms, organizations and companies mostly via emails. This is not only the cheapest but also the most reliable means of communications. The companies and organizations communicate with other companies and organizations for business purposes through emails.
A cover letter is more than just a formality or courtesy – it is an opportunity to impress. Research suggests that employers favor resumes that are accompanied by a cover letter, making it a critical component of your job-search strategy.
Here are three more reasons that cover letters are still relevant:

  • They offer a more relevant explanation than a resume can. ...
  • They demonstrate how you communicate. ...
  • They show you're a serious candidate.

Employers use resumes to get a deeper understanding of candidate skills, strengths and experience. Your resume should reflect achievements, awards, education, experience and any other outstanding accomplishments that align with your career path and goals.


The Dos and Don'ts of Telephone Etiquette

  • DO – Smile when you talk to people. ...
  • DON'T – Be distracted. ...
  • DO – When you answer the phone, greet the caller warmly and advise who they are talking to. ...
  • DON'T – Shout or whisper. ...
  • DO – Speak clearly. ...
  • DON'T – Leave the caller on hold for too long. ...
  • DO – Make the caller feel welcome.
  • Importance of Basic Telephone Etiquette

    It reflects professionalism and appropriate conductIt helps influence others and create positive impressionsIt helps build interpersonal relationships by establishing trust and loyalty.


Before we explore ways to improve our telephone manners, let’s look at the importance of proper phone etiquette:
It reflects professionalism and appropriate conduct
It helps influence others and create positive impressions
It helps build interpersonal relationships by establishing trust and loyalty
The  PURPOSE OF the session was students must follow email etiquette in our professional communication because it is a form of communication which is a reflection of senders and responders. Bad email etiquette reflects badly on us, and a record of this is kept in mailboxes over which we have no control.Fit your writing (and your manners) to suit the intended audience and purposeEmails sent to close friends and family members